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Important Information Regarding Driving Tests And Coronavirus Covid-19

Our main focus is the health of our employees and our customers. We ask you to follow the recommendations from the Public Health Agency regarding covid-19 when you are about to take a test or a photo for your licence. Do not travel if you are ill.

We continuously follow recommendations from the Public Health organisation. To protect our customers and our employees, we are taking several actions to prevent the spread of covid-19. For example, we distance and separate large groups to avoid close contact during theory tests and in our waiting rooms. Also, only those who are taking a test or having their photo taken are permitted in our facilities. We kindly ask other visitors not to enter. The access to test times is limited due to the covid-19 situation.

  • Cancel your booking if you are ill or if you have symptoms of illness.
  • Do not travel if you have symptoms of illness. Stay home if you are ill.

Our driving test offices are open if you are about to have your photo taken for your driving licence renewal. However, we kindly ask you to postpone your visit if you are ill or if you have symptoms of illness. If you are not able to have your photo taken with us, read more about the photo of the driving licence on the
Swedish Transport Agency website.

Are you ill or do you have symptoms of illness?

Cancel your booking if you are ill or if you have symptoms of illness. Use our booking service to cancel, even though it is less that 24 hours to your scheduled test.
You are able to book a new time with us in our online booking system.

Test fee refund when cancelling a test

  • If you cancel your test no later than 24 hours before your appointment, you will automatically get a refund.

  • If you are ill or have symptoms of illness and cancel your test in less than 24 hours to the scheduled test, please write directly to us by filling in this form to get your money back. Don't forget to enter your personal identification number.

You can also contact our customer service for driving exams at +46 (0)771-17 18 19.

Are you having your photo taken for your driving licence?

We kindly ask those of you who are going to take a photo for your driver’s licence renewal, to postpone your visit if you are ill or if you have any flu like symptoms.

The amount of tests are limited due to the situation with covid-19. From the 24 November to 31 December, new bookings of theory tests are limited.

To keep protecting customers and employees from the spread of infection, we are limiting the number of theory tests from November 24 to December 31. We do this to further limit the number of customers staying in our waiting rooms and theory halls, so that the risk of spreading the infection can be further reduced.

  •  Your scheduled theory test or driving test during the period will not be cancelled.

  • It will not be possible to take a new theory test during the period November 24 to December 31, except for tests for lorry and bus, certificate of professional competence, train drivers licence, ADR tests and drivers certificate tests.

  • The booking is open for you to book a test after 31 December.

The previous measure to reduce the number of driving tests (category B licence) to a capacity of 80 percent is extended until 31 December.

Our opening hours can be found here (information in Swedish)

What types of tests can I take?

  • It will not be possible to take a new theory test during the period November 24 to December 31, except for tests for lorry and bus, certificate of professional competence, train drivers licence, ADR tests and drivers certificate tests.

  • The booking is open for you to book a test after 31 December. Driving tests are bookable as before.

What happens if I fail my theory test and thus won't be able to book a new test before I'm about to take my driving test?

If you have a scheduled driving test you need to cancel it since you are required to have an approved theory test before you can take your driving test.
If you cancel your test at least 24 hours prior to its starting time, your test fee will automatically be refunded.

For how long will the access to test times be limited?

We continuously follow recommendations from the Public Health Agency. Decisions can be taken with short notice depending on the development of the situation. That is why we are not able to answer the question whether or not to further limit the number of tests.

For how long is my test valid?

  • If you have an approved theory test taken between March 1 2020 and September 30 2021, your test has an extended validity period of six months from the day the test was approved.

  • If you take a theory test after September 30 2021, it will be valid for four months from the day the test was approved (normal rules applies).

If I cancel my test, is it free of charge?

Yes it is. If you cancel your test and its starting time is in less than 24 hours, you'll have to contact us. If you’ve already paid the test fee you’ll be refunded. Don't forget to provide your name, address and contact information. Contact us by filling in this form.
Please note that the test fee will be refunded if the compulsory risk training still is valid. If the cancellation requires a driving test, the test fee will be refunded only if your theory test is valid.

I’ve cancelled my test, when and how do I get a refund?

If you paid the test fee with your credit card and you have no unpaid fees with us, we will issue a refund to your credit card. Please observe that this might take a couple of days.
If you’ve paid your test fee via invoice and do not have any unpaid fees with us, the money will be credited to Trafikverket for two months before an automatic repayment via Swedbank occurs. If you do not have an account with Swedbank, payment will occur via a withdrawl slip. If you wish to get your payment earlier than this, please contact our customer service.

I was ill, which was the reason that I didn’t show up to my test. I hadn’t cancelled it. Do I have to pay my test?

Yes, if you have had the opportunity to cancel you test, you'll have to pay for it if you didn't show up. If you haven’t been able to cancel your test, e.g. due to hospitalization, you need to write to us with an attached medical certificate to verify this.

We help prevent the spread of covid-19:

  • we avoid a crowd in our facilities and keep a distance to each other
  • only those who are taking a test or having their photo taken are permitted in our facilities
  • only you and our staff is allowed in the vehicle during the driving test
  • we do not shake hands when we meet
  • we wash our hands regularly with soap or use hand sanitiser and always prior to a test
  • we distance and separate large groups to avoid close contact during theory tests
  • we have increased our cleaning frequency
  • we maintain good hygiene in cars, examination halls, receptions, waiting rooms, toilets and other areas
  • we clean computer screens and the steering wheel of our cars
  • for the moment, we do not let our customers use alcohol interlocks
  • you will find information about good hand hygiene in our waiting rooms and toilets
  • we use plexiglass shields at the reception desks and floor markers to indicate safe distances in our waiting rooms

Thank you for your understanding!

 

Extended validity period of your approved category B test

The Swedish Transport Agency has decided to temporarily extend the period of validity of category B approved theory tests, or approved driving tests, to six months.

This means that your test will be valid for six months from the day the test was approved.
The extension will be applied automatically.
Read more in the press release from the Swedish Transport Agency (in Swedish)

Extended validity period of EU driving licences

Due to the corona virus, the European Commission has decided to extend the validity of all EU driving licences for seven months. This means that if your licence has expired between 1 February and 31 August 2020, its validity is extended by seven months.
Please observe that this extension does not apply for your licence used as an identification document, which means that you must bring a valid identification when you come for your driver’s licence renewal photo's.

More on the Swedish Transport Agency website