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Important Information Regarding Driving Tests And Coronavirus Covid-19

Our main focus is the health of our employees and our customers. We ask you to follow the recommendations from the Public Health Agency regarding covid-19 when you are about to take a test or a photo for your licence. Do not travel if you are ill.

We continuously follow recommendations from the Public Health organisation

To protect our customers and employees, we are taking several actions to prevent the spread of covid-19. For example, we keep a distance and separate large groups to avoid close contact during the theory test and in our waiting rooms. The access to test times is limited due to the covid-19 situation.

  • It is required that both you and the examiner use a face mask during the driving test. Please bring a face mask, or use the one we hand out.
  • It is recommended that you use a face mask during the theory test, please bring a face mask.
  • When taking the theory test with an interpreter, it is required that both you and the interpreter use a face mask.
  • Cancel your booking if you are ill or if you have symptoms of illness.
  • Do not travel if you have symptoms of illness. Stay home if you are ill.

Only those who are taking a test or having their photo taken are permitted in our facilities

Our driving test offices are open if you are about to take a test or have your photo taken for your driving licence renewal. We kindly ask you to cancel your test appointment and to postpone your visit if you are ill or have symptoms of illness.
If you are not able to have your photo taken with us, read more about the photo of the driving licence on the Swedish Transport Agency website.
The photo of your licence (Swedish Transport Agency website)

Are you ill or do you have symptoms of illness?

Cancel your booking if you are ill or if you have symptoms of illness. Use our booking service to cancel your appointment, even though it is less that 24 hours to your scheduled test.
You are able to book a new time with us in our online booking system.

Test fee refund when cancelling a test

You can also contact our customer service for driving exams at +46 (0)771-17 18 19 .

Travel only if necessary – book your test close to where you live

Book your test close to where you live. Avoid travelling and avoid crowded areas to prevent spreading the infection.
If you need to travel by public transport to us, keep in mind that it is recommended to use a face mask when travelling. 
Read more about guidelines and restrictions on Krisinformation.se (in English)

The amount of tests are limited due to the situation with covid-19.

To keep protecting customers and employees from the spread of infection, we are limiting the number of tests. We do this to further limit the number of customers staying in our waiting rooms and theory halls, so that the risk of spreading the infection can be further reduced.

All types of tests are bookable, but tests for professional drivers are prioritised, these are:

-Category C and D driving and theory tests
-Taxi driver licences
-Certificates of professional competence
-Train driver licences
-ADR tests
-Driver certificate tests

What types of tests can I take?

All types of tests are bookable, but occupational driver’s licence tests will be prioritised, these are:

-Category C and D driving tests and theory tests
-Taxi driver certification
-Certificate of professional competence
-Train drivers licence
-ADR tests
-Drivers certificate test

Do I have to use a face mask when taking my test?

  • Yes, it is required that you and the examiner use a face mask during the driving test. Please bring a face mask, or use the one we hand out.
  • It is recommended that you use a face mask during the theory test. Please bring a face mask.
  • When taking the theory test with an interpreter, it is required that both you and the interpreter use a face mask.

Information about how to wear a face mask can be found here (pdf, Folkhälsomyndighetens webbplats) 

What happens if I fail my theory test and thus won't be able to book a new test before I'm about to take my driving test?

If you have a scheduled driving test you need to cancel it since you are required to have an approved theory test before you can take your driving test.
If you cancel your test at least 24 hours prior to its starting time, your test fee will automatically be refunded.

For how long will the access to test times be limited?

We continuously follow recommendations from the Public Health Agency. Decisions can be taken with short notice depending on the development of the situation. That is why we are not able to answer the question whether or not to further limit the number of tests.

For how long is my test valid?

  • If you have an approved theory test taken between March 1 2020 and September 30 2021, your test has an extended validity period of six months from the day the test was approved.

  • If you take a theory test after September 30 2021, it will be valid for four months from the day the test was approved (normal rules applies).

If I cancel my test, is it free of charge?

Yes it is. If you cancel your test and its starting time is in less than 24 hours, you'll have to contact us. If you’ve already paid the test fee you’ll be refunded. Don't forget to provide your name, address and contact information. Contact us by filling in this form.
Please note that the test fee will be refunded if the compulsory risk training still is valid. If the cancellation requires a driving test, the test fee will be refunded only if your theory test is valid.

I’ve cancelled my test, when and how do I get a refund?

If you paid the test fee with your credit card and you have no unpaid fees with us, we will issue a refund to your credit card. Please observe that this might take a couple of days.
If you’ve paid your test fee via invoice and do not have any unpaid fees with us, the money will be credited to Trafikverket for two months before an automatic repayment via Swedbank occurs. If you do not have an account with Swedbank, payment will occur via a withdrawl slip. If you wish to get your payment earlier than this, please contact our customer service.

I was ill, which was the reason that I didn’t show up to my test. I hadn’t cancelled it. Do I have to pay my test?

Yes, if you have had the opportunity to cancel you test, you'll have to pay for it if you didn't show up. If you haven’t been able to cancel your test, e.g. due to hospitalization, you need to write to us with an attached medical certificate to verify this.

Help prevent the spread of covid-19

  • Stay home if you are ill - cancel your booking if you are ill or if you have symptoms of illness.
  • Wash your hands with soap and water, or use hand sanitiser prior to your test.
  • During the driving test, it is required that you and the examiner use a face mask. Please bring a face mask, or use the one we hand out.
  • During the theory test it is recommended to use a face mask. Please bring your own.
  • When taking the theory test with an interpreter, it is required that both you and the interpreter use a face mask.
  • We have limited the number of spots in the examination halls and the number of driving tests.
  • Only the person taking the driving test and our staff are allowed in the vehicle during the test.
  • For the moment, we do not let our customers use the alcohol interlocks in our cars.
  • We maintain extra good hygiene in cars and in examination halls between tests and in our receptions, waiting rooms and toilets.
  • You will find information about good hand hygiene in our waiting rooms and toilets.
  • We use plexiglass shields at the reception desks and floor markers to indicate safe distances in our waiting rooms.

Thank you for your understanding!